How does PUR Home compare to other Brands?
Our natural, non-toxic products use only plant-derived ingredients, are free of dyes, synthetic fragrances, sulfates, and petroleum solvents. They are biodegradable and are packaged in recyclable containers. Our Laundry Detergent Container is 100% recyclable. We never test on animals and are Leaping Bunny Certified.
What are the Ingredients?
We believe in full transparency of ingredients and list them on the product page and on the product label.
How does free shipping work?
Free Shipping is not offered during holiday sales! (Black Friday, Small Business Saturday, Sunday, and Cyber Monday)
If you spend $100 or more after any promo codes have been applied and live in the 48 contiguous United States, shipping is FREE. No additional code is needed. If you live in Alaska, Hawaii or have an APO box, send us a note to email@example.com. We do not offer free international shipping at this time.
What is Your Shipping Policy?
Please allow 7-21 Business Days to ship your order during the Black Friday, Small Business Saturday, and Cyber Monday Sales!
DUE TO AN INCREASE IN ORDERS Please allow 7-21 Business Days to ship your order. You will receive an email once it has shipped with tracking and carrier information. If by chance we are out-of-stock of an item, we will shoot you an email with expected stock update and information. PLEASE NOTE THAT ALL PRODUCTS ARE HANDMADE BY PURHOME AND MAY TAKE ADDITIONAL TIME TO PROCESS.
Who are your Shipping Carriers?
Orders that qualify for free shipping will arrive via FedEx SmartPost, UPS Ground, FedEx Ground or the U.S. Postal Service. We will send you an email with carrier information once your order ships.
How do I Return a Product?
If you are looking to return a product, we are sorry to hear it, but we are happy to help! You may return items within 30 days of delivery for a full refund, minus the return shipping cost. Please contact us at firstname.lastname@example.org or call us at (702) 970-6854 Monday - Friday 10:00 am - 3:00 pm PST. Please have your name, order number and items you would like to return and why you want to return them. However, 99.9% of the time we are able to offer tips and tricks that solve perceived performance issues, but if we aren't able to resolve the problem to your satisfaction, we'll issue you a full refund and return label via email. (refund is minus return shipping costs.)
What do I do if I received a damaged product?
If you receive your package with a leaky bottle or a broken trigger sprayer, please contact us at email@example.com or call us at (702) 970-6854 (Monday - Friday 10:00 am - 3:00 pm PST). Please let us know your name, your order number and the damaged or defective item(s) you received. We will be happy to replace the item(s)
How do I change or cancel my order?
Cancellation is at the discretion of PUR Home Management. We cannot cancel after product(s) have shipped. You will have to receive product and ship (own cost), once product is received, refund will be issued. Email firstname.lastname@example.org prior to returning product.
I listed an Incorrect Address or Items Could not be delivered?
Please make sure that the address listed is the correct and can receive our shipments. We are not responsible for incorrect or undeliverable addresses and will not resend items unless paid for again. If it is our error, we will correct it and resend items.
Are your products safe for septic tank systems?
Yes! PUR Home products use natural surfactants that are derived from sustainable plant sources. All of our products are biodegradable.